Do you have 24/7 real-time customer service?
We cover indefinite and limited service hours on Live Chat during our business hours. When it's not available, send us an offline message or just shoot us an email directly at [email protected] anytime. We will get in touch with you shortly.
Do you work weekends?
We are closed over the weekend, however, our Customer Success team is available on duty for a limited amount of time, watching over any urgent requests that may come up, making sure it’s done first thing Monday.
We are closed over the weekend, and our official working hours are from 2 AM until 5.30 PM ET, Monday through Friday. Development and Design teams are closed over the weekend, while our Customer Success team is available for a limited amount of time during this time to support and prioritize urgent requests for Monday.
If you need ideas for improvements of your store, check out our task catalog.
For a better understanding of what we consider a small task read an article below.