You may request a refund within the first 14 days of your first month for any reason. Keep in mind that we offer a high-quality service that requires proper staffing and scheduling. We don’t have long-term contracts; this means flexibility is part of our offer - we ask you to consider this when asking for a refund. Refund requests in subsequent months can be honored only if no work has been started and will be subject to a 20% fee to cover Stripe refund fees and staffing adjustments.
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If you meet the criteria, please contact us via chat or via email at hello@heycarson and provide us with more details on your request. After reviewing your account we would advise you if a partial would be applicable. The refund will be processed within 5-10 business days, depending on the bank you are associated with.