When you are making a purchase from our website, the transaction goes through the Stripe gateway. Carson headquarters are based in Canada, so our Stripe account sometimes blocks the payment from non-Canadian cards. This can be simply resolved by contacting your bank and asking them to authorize the transaction for Carson payment.

Additionally, if you have further issues, our team is always ready to help and further investigate the problems. Feel free to reach out to us over chat or email us at hello@heycarson.com.

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