The turnaround time for a project varies depending on the purchase you made. For custom quote (Pay per Project) projects, we offer the option of standard ($85/h) and express ($125/h) turnaround times and they depend on the amount of work that's needed.
For example, a custom quote project that's been evaluated for 2 hours of work, takes 3 business days with standard turnaround time, or 1 business day with express turnaround time.
When you are subscribed to the PRO or ELITE plan, the turnaround time per project is the next business day.
We also offer options for urgent turnarounds:
Next business day (at an hourly rate of $150)
Same business day (at an hourly rate of $200, if submitted before 12 PM ET).
If you are interested in one of these options for urgent projects, please contact us via live chat or via email at [email protected].
Our official business hours are from 2 AM to 5:30 PM EST, Monday through Friday, your project turnaround time will be counted accordingly. To put this into perspective. If you pay for a 3 business day turnaround on a Monday, the due date will be on Thrusday.
Please note, turnaround time represents a day when you can expect to hear from a developer within the project, with the first project delivery. However, when you ask for some additional adjustments in the project or have any questions, it is considered to be a revision and therefore it may take an additional 12 business hours for the adjustments to be applied. This may extend the project completion, however, please rest assured that all revisions are a priority and handled within 12 business hours.