Communication with our developers is possible only within the tasks. You can send them a message within a task directly, or via email you received as a notification on a task status change.
Our system works in a way that when a developer replies on a task, the next task is then automatically assigned to them, so that all tasks can receive responses in due time. This is why it happens that you don’t receive a reply immediately, as they are working on the next prioritized task. However, rest assured that any questions or additional details you have on the task will be replied as soon as possible.