100% Money Back Guarantee

Find details about our refund policy for single project credits

Nikola avatar
Written by Nikola
Updated over a week ago

If you purchased 1 project credit, we offer a 100% money-back guarantee for a single small project purchase. 

Our customer success team can assist you with pre-assessing your requests, and only our developers can give you the final assessment once you purchase a project and submit it to our development queue, as then they can take a look at your request and your theme files. This is why we offer a full refund on single project purchases if: 

  • We cannot assist you with your request. 

  • You are not satisfied with the completed project.

Alternatively, you can choose to keep a project credit instead of a refund for future projects. Project credits don't have an expiration date! However, your credit remains valid for a period of 30 days starting from the day of your purchase. Past this timeframe, your purchase becomes non-refundable.

If you have purchased more bundled project credits, or if you are on our PRO plan, you can check our refund policy by clicking the link below.

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