Where do testers come from?
User Insight tester pool includes normal people we recruit online. All of our testers must pass a qualification test demonstrating their ability to vocalize and explain their thoughts before performing tests for our customers.
How are testers selected and qualified?
User Insights qualifies candidate testers based on their ability to stay on task and to clearly voice everything they, see, read, think, or do as they are interacting with your website. That way you get high-quality, insight-dense feedback without the high cost of a moderated user test.
We continually re-evaluate our testers using a rating system to ensure that the results we deliver are valuable, meaningful, and actionable.