Before you make a purchase, you can reach out to our customer support team to inquire about a project that you have, and we would assist you with pre-assessing your projects. You can reach us either via live chat, via email [email protected], or via Submit a project request form on the website.

In case you submit a project request through the website form, you can find more details about this part on the link in the article below.

Please note that this would only send an email to our customer success team, however submitting a project to the development queue is possible only after the purchase. You can check the Pricing page on the link here, and also more details about all pricing options we offer in the article on the link below. After you make a payment, you will be able to submit your project to our development queue.

If you have sent the initial project request through the website form, you will see a drafted project on your HeyCarson Dashboard account. You will be able to submit the project after the purchase simply by clicking on the Submit button. Please find more details in the article on the link below.

Otherwise, if you would like to create a new project on your account and submit it to developers, you will be able to click on the Create a New Project button. You can find more details about this in the article below.

Please make sure to include as many details as possible when submitting a project. You can find the checklist in the article below.

Once you submit the project, you will hear back from a developer on the due date stated on the project, depending on the pricing option that you have purchased.

After each work, our developer will provide you with the name and details of where the implementation was made including a preview of the unpublished theme. Please keep in mind that the theme needs to be published so you could see the changes live in your store. You can reply to the developer that you would like them to publish the theme and wait for their confirmation before completing the project, or you can reach out to the customer success team via live chat to assist you with this. Otherwise, you can see the steps on how to publish a modified theme in the article on the link below.

After the theme is published you can mark the project as completed. In the article below you will find important details about completing a project.

In case you notice any issues with a project after you have completed it, we offer a 1-month guarantee on all completed projects, so it can be reopened once for a revision if it is within the guarantee.

For any questions please reach us via live chat or email [email protected] or via live chat.