1h projects
If you purchased 1h project, we offer a 100% money-back guarantee.
Our customer success team can assist you with pre-assessing your requests, and only developers can give you the final assessment once you complete the payment and submit it to the development queue to be worked on. Developers can assess your theme files and determine if the functionality is compatible with a theme.
This is why we offer a full refund on 1h projects if:
We cannot assist you with your project.
You are not satisfied with the end result.
Alternatively, you can choose to keep a 1h credit for any other 1h projects. Credits don't have an expiration date! However, your credit remains valid for a period of 30 days starting from the day of your purchase. Past this timeframe, your purchase becomes non-refundable. Check out our 30-day money-back guarantee below. 👇
2h+ projects
To qualify for this guarantee:
Your project must be incompatible with the current theme setup.
The result must be not satisfactory (end goal not met)
You are eligible for a full refund only if the developer hasn't started working on your request.
You are eligible for a partial refund if a developer started the work, however, it hasn't been completed or your theme ended up being not compatible with the requested functionality after some work had been done.
You are not eligible for a full/partial refund after the task has been marked Completed on your account.
Your project is covered by our 1-month guarantee after the work has been completed. Check it out below 👇
Past the 30-day money-back guarantee window, there are no refunds for unused time on any project for any reason.
Assessment and transaction fees may be included in partial refunds.
If you have any questions or clarifications, please feel free to email [email protected] or just hit the chat icon on the bottom-right corner to get in touch with our awesome Customer Success Team!