To qualify for the guarantee, you must:
Make sure your payment is made no more than 30 days ago
Make sure you have unused hours
20% of the total amount paid is non-refundable for the assessment and transaction fees.
If a developer hasn't started working on your request, you are eligible for a partial refund where 20% of the total payment amount paid is non-refundable for the assessment and transaction fees.
If a developer started working on your store and you're not satisfied with a result delivered, you are eligible for a partial refund of the remaining hours where 20% of the total payment amount is non-refundable for the assessment and transaction fees.
You are not eligible for a refund after the project has been marked Completed on your account.
You are not eligible for a refund after 30 days of the payment for any reason. Check out our 30-day money-back guarantee 👇
Your project is covered by our 1-month guarantee after the work has been completed. Check it out below 👇
If you have any questions or clarifications, please feel free to email [email protected] or just hit the chat icon on the bottom-right corner to get in touch with our awesome Customer Success Team!