General Information

Information about HeyCarson and everything you need to know before purchasing.

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23 articles in this collection
Written by Aleks, Aleksandra, Mia and 2 others

Frequently Asked Questions

Shop Pay Installments Banner

FAQ about Shop Pay Installments on PDP and cart pages

Written by Aleks
Updated over a week ago

Working hours

Our official working hours are from 2 AM until 5.30 PM ET, Monday through Friday.

Written by Noor Elmasry
Updated over a week ago

Migrating your store to Shopify? Here are useful tips!

Written by Noor Elmasry
Updated over a week ago

How can I know if my request is a small task before the purchase?

Written by Noor Elmasry
Updated over a week ago

How can I sign up to receive offers from you, and is there an option to unsubscribe from your mailing list afterwards?

How to subscribe to, or unsubscribe from our newsletter.

Written by Noor Elmasry
Updated over a week ago

Who we are? What do we do?

Who is HeyCarson?

Everything you need to know about HeyCarson and what we do here.

Written by Noor Elmasry
Updated over a week ago

Where is HeyCarson located?

Written by Aleks
Updated over a week ago

Working hours

Our official working hours are from 2 AM until 5.30 PM ET, Monday through Friday.

Written by Aleks
Updated over a week ago

Can I white label HeyCarson services?

Written by Aleks
Updated over a week ago

Everything you need to know about starting an online store on the Shopify platform

How can I contact Shopify?

Written by Ana
Updated over a week ago

What to Look for in Your eCommerce Platform?

If you're migrating your store to Shopify from another platform, here are some useful tips that can help in making a decision.

Written by Aleks
Updated over a week ago

Migrating your store to Shopify? Here are useful tips!

Written by Aleksandra
Updated over a week ago

Can you build a theme from scratch? If not, can you recommend a theme you trust?

We do not build Shopify themes, however, here’s the list of themes we trust and are listed on our website.

Written by Aleks
Updated over a week ago

Are you the builder of the Shopify Themes that you recommend on your website?

Written by Aleks
Updated over a week ago

Ways to Install Your Theme

There are 2 main ways to install your theme.

Written by Aleks
Updated over a week ago

Everything you need to know before you start using Carson

How can I know if my request is a small task before the purchase?

Written by Mia
Updated over a week ago

What is a task credit?

Written by Ana
Updated over a week ago

How can I sign up to receive offers from you, and is there an option to unsubscribe from your mailing list afterwards?

How to subscribe to, or unsubscribe from our newsletter.

Written by Aleksandra
Updated over a week ago

How do I find a password if my store is password protected?

Written by Aleks
Updated over a week ago

Customer Success, Development and Design Teams

Do you support different languages?

Written by Aleks
Updated over a week ago

Why should I rate the email or chat?

Written by Aleks
Updated over a week ago

Can you call me to discuss the project?

Do you offer phone support?

Written by Aleks
Updated over a week ago

Can you send me the chat conversation?

Here’s an overview on how to download a chat transcript.

Written by Aleksandra
Updated over a week ago