HeyCarson Dashboard

Here's everything you need to know about HeyCarson Dashboard, submitting tasks, troubleshooting issues you encounter.

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62 articles in this collection
Written by Aleks, Aleksandra, Mia and 1 other

Introduction to Carson Dashboard

What is the HeyCarson Dashboard?

Written by Aleks
Updated over a week ago

Member Perks

Written by Aleks
Updated over a week ago

Invite a friend feature

Here is how you can invite a friend to use HeyCarson service

Written by Mia
Updated over a week ago

My Account

How can I try HeyCarson service before purchasing a subcription?

Written by Aleks
Updated over a week ago

I didn't receive the HeyCarson Dashboard confirmation email

An email to set up a password for your HeyCarson Dashboard account

Written by Aleksandra
Updated over a week ago

How can I purchase a single task from my account?

A tutorial for purchasing task credits from your HeyCarson Dashboard account.

Written by Mia
Updated over a week ago

1 task credit is for 1 store only

Information on using task credits when you have multiple stores

Written by Ana
Updated over a week ago

Do I get charged a single $89 tweak for multiple task requests?

Written by Aleks
Updated over a week ago

How to add a new credit card on HeyCarson Dashboard account?

Written by Aleks
Updated over a week ago

How can I purchase the Elite plan from my account?

Learn how to make a payment for Elite plan from HeCarson Dashboard account.

Written by Mia
Updated over a week ago

Is there a minimum requirement for monthly plan?

Written by Aleks
Updated over a week ago

How can I upgrade/downgrade to a different plan?

Written by Aleksandra
Updated over a week ago

Can I downgrade from ELITE plan to PRO plan?

How can switch from ELITE to PRO?

Written by Ana
Updated over a week ago

I have two stores can you help me?

Written by Aleks
Updated over a week ago

How to add another store to my account?

Written by Aleks
Updated over a week ago

How to switch between stores on my account?

Written by Mia
Updated over a week ago

How to change the password on my account?

Written by Mia
Updated over a week ago

Task process

How does it look like? Project lifecycle from the start!

Everything you need to know from inquiry about a task to the task completion

Written by Mia
Updated over a week ago

What happens when I submit a request through the website form?

Submit a task form

Written by Mia
Updated over a week ago

What Happens Next After The Purchase?

Written by Aleks
Updated over a week ago

Checklist before you submit a task

Everything you should include in your task description to make sure team are informed about the implementation you'd like them to add.

Written by Aleks
Updated over a week ago

How can I submit a task to the developers?

Written by Aleks
Updated over a week ago

How to submit a task from my Queued list?

Written by Mia
Updated over a week ago

One task per store at a time

Can I submit another task while I have an active task?

Written by Mia
Updated over a week ago

Can I send my small task inquiry directly to your Development Team?

Written by Aleks
Updated over a week ago

Where can I find my tasks?

Written by Mia
Updated over a week ago

Where can I see the initial description in the task?

Find the task description that was submitted to the developer to work on.

Written by Aleksandra
Updated over a week ago

Task Status

Written by Mia
Updated over a week ago

How can I communicate with developers?

Written by Mia
Updated over a week ago

What do I need to know before I complete a task?

Ensure you've tested everything properly before completing the task.

Written by Ana
Updated over a week ago

How to complete a task after the changes have been made?

Here you'll find all necessary information about completing the task within HeyCarson Dashboard.

Written by Mia
Updated over a week ago

When do you publish changes to my theme?

Written by Aleks
Updated over a week ago

Auto-completed task

How the tasks get auto-completed in the system

Written by Mia
Updated over a week ago

Turnaround time

Task turnaround time

Written by Mia
Updated over a week ago

Why nobody hasn't picked up my task yet?

Here's when you can expect to hear from a developer.

Written by Aleks
Updated over a week ago

Response time between messages

Hearing back from the developer after the first message.

Written by Aleksandra
Updated over a week ago

Why is my task taking long to complete?

Written by Aleks
Updated over a week ago

Task has not been completed yet?

Written by Aleks
Updated over a week ago

I submitted my revision, but haven't got any answer yet

Written by Aleks
Updated over a week ago

Useful information about tasks

I have many tasks I would like to do, can you help with drafting them?

Assistance with drafting the tasks

Written by Mia
Updated over a week ago

Can I submit more than 1 task?

Written by Aleks
Updated over a week ago

How to split a task?

Written by Mia
Updated over a week ago

How can I cancel the task?

Written by Aleksandra
Updated over a week ago

Can I resubmit a cancelled task?

Written by Aleksandra
Updated over a week ago

Can I submit a task inquiry after I have submitted a task for evaluation?

Written by Aleks
Updated over a week ago

Drafted tasks

Here's everything about drafting the tasks.

Written by Mia
Updated over a week ago

I already marked my task completed but I can't see the changes you made on my store!

Written by Aleks
Updated over a week ago

Can I reopen a task?

I have completed a task but I have a question for developers.

Written by Mia
Updated over a week ago

Can I reopen a task for revision if I have an active task?

Written by Mia
Updated over a week ago

Can I submit unlimited tasks under the ELITE plan?

Written by Aleks
Updated over a week ago

Can I send any Shopify tasks if I sign-up for a monthly plan?

Written by Aleks
Updated over a week ago

If I have a subscription, can I create a list of multiple things that I want done?

Written by Aleks
Updated over a week ago

How can I use the Video Recorder?

Screen and audio recording tool

Written by Aleksandra
Updated over a week ago

How to find/filter a task (if I have many tasks)?

Written by Mia
Updated over a week ago

Specific questions about tasks

I just submitted the task and realized that I have a higher priority task. What can I do?

Written by Aleks
Updated over a week ago

I have a list of tasks to complete. Can I submit a new task while you are handling a revision on my previous task, to save up some time?

Written by Aleks
Updated over a week ago

My subscription has ended but I still have an active/pending task ticket, what happens now?

Written by Aleks
Updated over a week ago

Troubleshooting issues

I can't submit a task to the queue? :(

Written by Aleks
Updated over a week ago

I'm trying to upload the attachment to my task, but the error occurs. What can I do?

Written by Aleks
Updated over a week ago

I can't make an account on HeyCarson Dashboard with my store URL

Written by Aleks
Updated over a week ago

How can I restore my account?

Written by Aleks
Updated over a week ago

What's new in Carson Dashboard?

HeyCarson dashboard release notes: 5/14/2020

Written by Aleks
Updated over a week ago