HeyCarson Dashboard

Here's everything you need to know about HeyCarson Dashboard, submitting projects, troubleshooting issues you encounter.

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49 articles in this collection
Written by Aleks, Aleksandra, Mia and 2 others

Introduction to Carson Dashboard

What is the HeyCarson Dashboard?

Written by Aleks
Updated over a week ago

Invite a friend feature

Here is how you can invite a friend to use HeyCarson service

Written by Mia
Updated over a week ago

My Account

I didn't receive the HeyCarson Dashboard confirmation email

An email to set up a password for your HeyCarson Dashboard account

Written by Aleksandra
Updated over a week ago

How can I purchase a single task from my account?

A tutorial for purchasing task credits from your HeyCarson Dashboard account.

Written by Mia
Updated over a week ago

How to add a new credit card on HeyCarson Dashboard account?

Written by Aleks
Updated over a week ago

I have two stores - can you help me?

Written by Aleks
Updated over a week ago

How to add another store to my account?

Written by Aleks
Updated over a week ago

How to switch between stores on my account?

Written by Mia
Updated this week

How to change the password on my account?

Written by Mia
Updated over a week ago

Project process

How does it look like? Project lifecycle from the start!

Everything you need to know from inquiry about a project to the project completion

Written by Mia
Updated over a week ago

What happens when I submit a request through the website form?

Submit a project form

Written by Mia
Updated over a week ago

What happens next after the purchase?

Written by Aleks
Updated this week

Checklist before you submit a project

Everything you should include in your project description to make sure the team is informed about the implementation you'd like them to add.

Written by Aleks
Updated this week

How can I submit a project to the developers?

Written by Aleks
Updated over a week ago

How to submit a task from my Queued list?

Written by Mia
Updated over a week ago

One project per store at a time

Can I submit another project while I have an active project?

Written by Mia
Updated over a week ago

Can I send my project inquiry directly to your Development Team?

Written by Aleks
Updated over a week ago

Where can I find my projects?

Written by Mia
Updated this week

Where can I see the initial description of the project?

Find the project description that was submitted to the developer to work on.

Written by Aleksandra
Updated this week

Project Status

Written by Mia
Updated this week

How can I communicate with developers?

Written by Mia
Updated over a week ago

What do I need to know before I complete a project?

Ensure you've tested everything properly before completing the project.

Written by Ana
Updated over a week ago

How to complete a project after the changes have been made?

Here you'll find all the necessary information about completing the project within HeyCarson Dashboard.

Written by Mia
Updated this week

When do you publish changes to my theme?

Written by Aleks
Updated over a week ago

Auto-completed project

How projects get auto completed in the system

Written by Mia
Updated over a week ago

Turnaround time

Project turnaround time

Written by Mia
Updated this week

Response time between messages

Hearing back from the developer after the first message.

Written by Aleksandra
Updated this week

Why is my project taking longer to complete?

Written by Aleks
Updated over a week ago

The project has not been completed yet?

Written by Aleks
Updated over a week ago

I submitted my revision, but haven't got any answer yet

Written by Aleks
Updated over a week ago

Useful information about projects

Can I submit more than 1 project?

Written by Aleks
Updated over a week ago

How can I cancel the project?

Written by Aleksandra
Updated over a week ago

Can I resubmit a canceled project?

Written by Aleksandra
Updated this week

My project just started - can I have another project assessed in the meantime?

Written by Ana Nikolic
Updated over a week ago

Drafted projects

Here's everything about drafting the projects.

Written by Mia
Updated this week

I already marked my project as completed but I can't see the changes you made on my store!

Written by Aleks
Updated over a week ago

Can I reopen a project?

I have completed a project but I have a question for developers.

Written by Mia
Updated over a week ago

Can I reopen a project for revision if I have an active project?

Written by Mia
Updated over a week ago

If I have a subscription, can I create a list of multiple things that I want to be done?

Written by Aleks
Updated over a week ago

How can I use the Video Recorder?

Screen and audio recording tool

Written by Aleksandra
Updated over a week ago

How to find a project (if I have many projects)?

Written by Mia
Updated over a week ago

Specific questions about projects

I just submitted the project and realized that I have a higher-priority project. What can I do?

Written by Aleks
Updated over a week ago

I have a list of projects to complete. Can I submit a new project while you are handling a revision on my previous project, to save up some time?

Written by Aleks
Updated over a week ago

My subscription has ended but I still have an active/pending project ticket, what happens now?

Written by Aleks
Updated over a week ago

Troubleshooting issues

I can't submit a project to the queue?

Written by Aleks
Updated over a week ago

I'm trying to upload the attachment to my project, but an error occurs. What can I do?

Written by Aleks
Updated over a week ago

I can't make an account on HeyCarson Dashboard with my store URL

Written by Aleks
Updated over a week ago

How can I restore my account?

Written by Aleks
Updated over a week ago

What's new in Carson Dashboard?

HeyCarson dashboard release notes: 5/14/2020

Written by Aleks
Updated over a week ago