All Collections
HeyCarson Dashboard
Here's everything you need to know about HeyCarson Dashboard, submitting projects, troubleshooting issues you encounter.
How does it look like? Project lifecycle from the start!
What happens when I submit a request through the website form?
What happens next after the purchase?
Checklist before you submit a project
How can I submit a project to the developers?
How to submit a task from my Queued list?
One project per store at a time
Can I send my project inquiry directly to your Development Team?
Where can I find my projects?
Where can I see the initial description of the project?
Project Status
How can I communicate with developers?
What do I need to know before I complete a project?
How to complete a project after the changes have been made?
When do you publish changes to my theme?
Auto-completed project
Can I submit more than 1 project?
How can I cancel the project?
Can I resubmit a canceled project?
My project just started - can I have another project assessed in the meantime?
Drafted projects
I already marked my project as completed but I can't see the changes you made on my store!
Can I reopen a project?
Can I reopen a project for revision if I have an active project?
If I have a subscription, can I create a list of multiple things that I want to be done?
How can I use the Video Recorder?
How to find a project (if I have many projects)?
I just submitted the project and realized that I have a higher-priority project. What can I do?
I have a list of projects to complete. Can I submit a new project while you are handling a revision on my previous project, to save up some time?
My subscription has ended but I still have an active/pending project ticket, what happens now?