All about store access/collaboration

Why do you need store access?

In order to work on your store, we need access to it. We might ask for full store access, however, the choice as to which section you'd give us access to is on you completely. In most cases, access to the themes section should be enough, however, developers may ask you to extend permissions since it highly depends on the task itself.

How do I receive the store access request?

When we send you a store access request, you will receive it in the form of an email. From there, you need to click on View Request to check which information we will have access to and approve the request. Use the Edit link in the top-right corner of the page when reviewing the request we sent, in order to limit permissions to your store if you are not comfortable with granting us full store access.

You can adjust the permissions later on through the Account settings to allow us more access if this is deemed necessary by our developers.

Why was I asked about store access after sending the invite?

We do everything we can to identify all store invites, however, in the event that the email address you used to register your store does not match the one you used to contact us, your staff invite may prove difficult to identify.

This also applies in the situation where someone else is the store owner, in which case, we need that additional information in order to confirm store access.

How do I approve store access?

There are a couple of ways to approve requested access to your store.

1. From your store's backend:

Settings > Accounts (Plan and Permissions) > find Carson eCommerce and approve the access, or
Settings > Users then Permissions and find Carson eCommerce and approve the access.

2. Rejected store access

If you have previously rejected store access from HeyCarson, in order for us to be able to send you a collaboration request once again, follow the steps from point 1 and remove Carson eCommerce. Once that is completed, advise us to resend you the request.

3. Declined store access

If you have previously declined store access from HeyCarson, however, you can not find Carson eCommerce in order to remove it from your store, please advise us, as this needs to be addressed with Shopify directly.

If none of the above works for you, alternatively you can set us up with a staff account, using our email [email protected]