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How can I submit a project to the developers?
How can I submit a project to the developers?
Nikola avatar
Written by Nikola
Updated over a week ago

***Log into your HeyCarson Dashboard account. On the first page, under My Projects, you will see the button that says Submit a new project. Please advise the screenshot below (in the right corner, it's our chat, that you can use if you have any further issues and we can assist you in real-time).

You will then see a form where you'll be able to enter the project title and project description. Please include any details you think might be helpful to our developers to best understand your request. After you click on Submit, the project will be active (if a purchase was made for it) and submitted to our development queue. In case a purchase is yet to be made, our team will first need to assess the project you have written up. For assessment, our team can assist via email at [email protected] or via live chat.

If you have an ongoing support pack, please make sure to leave the new request in the dedicated thread so that the developer can assist you directly. In case the thread was closed but you still have unused hours, please reach out to us at [email protected] or via live chat and we'll be happy to reopen it for you.

Here is a quick overview of Best practices:

  • Be very clear with your project, add a clear title and a definitive description. Do not leave room for interpretation. It may take an extra minute or 2 but it's worth it and will help prevent additional delays during busier periods.

  • If you are not sure if you are making the right change, submit an inquiry and we will help you make a decision.

  • Submitting projects that are vague or unclear results in unnecessary back-and-forth emails. This will increase the turnaround time of your project.

  • Adding screenshots will almost always speed up the processing time for your ticket. We suggest using apps like Lightshot, Gyazo or Awesome Screenshot. Please take a look at the article here on how to create a mockup.

  • When submitting a design project for branding, please include files in vector format (AI, EPS).

  • Like any relationship, the flow of project submission to completion gets better over time. We learn your website, theme files, and business objective inside out and you learn how our system works.

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