This only applies to bundled project credits money-back returns.
You are eligible for a partial refund only if all the points are fulfilled:
You have had no more than 2 jobs completed by our team
The service is not what you expected after working with us
You ask for a refund within the first 14 days (starting from the date of your first payment)
Example: If you purchased a 10-project bundle, and you’ve completed 2 projects, your refund will be your total paid amount minus the cost of the two projects rated at $89/project.
You are eligible for a full refund only if all the points are fulfilled:
You have no projects marked as ‘Completed’ on your account
The service is not what you expected after working with us
You ask for a refund within the first 14 days
No partial/full refunds can be issued after the first 14 days from the purchase date.
Please note, in some cases, transaction fees might be included.