If you purchased 1 FLEX credit, we offer a 100% money back guarantee for a single small task purchase.
Our customer success team can assist you with pre-assessing your requests, and only our developers can give you the final assessment once you purchase a task and submit it to our development queue, as then they can take a look at your request and your theme files. This is why we offer a full refund on single task purchases if:
- We cannot assist you with your request.
- You are not satisfied with the completed task.
Alternatively, you can choose to keep a task credit instead of a refund for future tasks. Task credits don't have an expiration date! However, your credit remains valid for a period of 30 days starting from the day of your purchase. Past this timeframe, your purchase becomes non-refundable.
If you have purchased more FLEX task credits, or if you are on our PRO plan, you can check our refund policy by clicking the link below.