Pricing, policy, legal terms

How our service is priced, are you eligible for a refund and how to request one, is your payment safe, how to cancel my plan, etc.

+1

39 articles in this collection
Written by Aleks, Aleksandra, Mia and 1 other

Pricing and payments

Urgent tasks

Options we offer for faster turnaround time

Written by Mia
Updated over a week ago

FLEX plan

Here you can find details about our FLEX credits (single task credits and bundles)

Written by Mia
Updated over a week ago

PRO plan

Details about the PRO monthly plan

Written by Aleksandra
Updated over a week ago

How much task credits cost?

Task credit options we have in our offer.

Written by Aleks
Updated over a week ago

Coupon code is not working

Here is what you need to know if the coupon code is not changing the total amount.

Written by Mia
Updated over a week ago

Are your prices displayed in Canadian or American dollars?

Written by Aleks
Updated over a week ago

Do you charge Canadian tax to Canadian users?

Written by Aleks
Updated over a week ago

What mode of payments can I use to purchase?

Written by Aleks
Updated over a week ago

Is Carson PCI compliant?

Written by Aleks
Updated over a week ago

PayPal payment

Written by Aleks
Updated over a week ago

Do I pay surcharge for credit card payments?

Written by Aleks
Updated over a week ago

Why was I asked about my payment?

Written by Aleks
Updated over a week ago

Do I get confirmation on every payment?

Written by Aleks
Updated over a week ago

Cancellations

How can I cancel my subscription?

Here are the steps needed to unsubscribe from the service.

Written by Aleks
Updated over a week ago

Can I pause my subscription?

Information about cancelling subscription plans

Written by Mia
Updated over a week ago

Refunds

Refund Policy

Here's all you need to know about money back returns.

Written by Aleks
Updated over a week ago

When I can expect to see refunded balance on my account?

Written by Aleks
Updated over a week ago

Policies and guarantees

Custom Quote Refund Policy

Written by Aleks
Updated over a week ago

100% Money Back Guarantee

Find details about our refund policy for single task credits

Written by Mia
Updated over a week ago

14-day Satisfaction Guarantee

This guarantee only applies to subscription plans.

Written by Aleks
Updated over a week ago

14-day Money Back Guarantee?

This only applies to bundles FLEX credits money back returns.

Written by Aleks
Updated over a week ago

1-month Guarantee on completed tasks

I’ve been having issues with my site after you worked on my task. Will you fix it?

Written by Aleks
Updated over a week ago

Invoices

How can I get the invoice receipt?

Written by Aleks
Updated over a week ago

Can I edit the invoice?

Written by Aleksandra
Updated over a week ago

Can you send an invoice through Shopify for ELITE plan?

Written by Aleks
Updated over a week ago

Troubleshooting the errors with payments

Error on Payment?

Written by Aleks
Updated over a week ago

Failed Payment

Written by Aleks
Updated over a week ago

No payment confirmation?

Written by Aleks
Updated over a week ago

I'm trying to use a discount code, but there's an error. Why?

Written by Aleks
Updated over a week ago

I already have an account, and I'm not able to make a purchase from your pricing page.

Written by Aleks
Updated over a week ago

I deactivated my account, but my subscription was renewed. Why?

Written by Aleks
Updated over a week ago

Specific situations and the most common questions

Does task credit expire?

Written by Aleks
Updated over a week ago

I’m within 14 days satisfaction guarantee, how can I request cancellation and refund of the plan?

Written by Aleks
Updated over a week ago

I opted for only one month of subscription, why was I charged again?

Written by Aleks
Updated over a week ago

I have purchased a single task credit and then decided to purchase a plan. Can you reduce the price of my plan for the price of a single task credit?

Written by Aleks
Updated over a week ago

Can I purchase 2 single task credits on the checkout page?

Written by Aleks
Updated over a week ago

Can I get a refund if I cancel my Elite Quarterly subscription after a month?

Written by Aleks
Updated over a week ago

Transferring subscription

How to move a subscription to another store?

Written by Ana
Updated over a week ago

Credit Card Chargebacks

Written by Aleks
Updated over a week ago