Pricing, policy, legal terms | Carson Knowledge Base

Pricing, policy, legal terms

How our service is priced, are you eligible for a refund and how to request one, is your payment safe, how to cancel my plan, etc.

36 articles in this collection
Written by Aleks, Aleksandra, and Mia

Pricing and payments

PRO plan

Details about the PRO monthly plan

Written by Aleksandra
Updated over a week ago

FLEX plan

Here you can find details about our FLEX credits

Written by Mia
Updated over a week ago

What ELITE subscription plans do you offer?

Written by Mia
Updated over a week ago

Is your Monthly ELITE plan $199?

Written by Mia
Updated over a week ago

Coupon code is not working

Here is what you need to know if the coupon code is not changing the total amount.

Written by Mia
Updated over a week ago

Are your prices displayed in Canadian or American dollars?

Written by Aleks
Updated over a week ago

Do you charge Canadian tax to Canadian users?

Written by Aleks
Updated over a week ago

What mode of payments can I use to purchase?

Written by Aleks
Updated over a week ago

Is Carson PCI compliant?

Written by Aleks
Updated over a week ago

PayPal payment

Written by Aleks
Updated over a week ago

Can I purchase 2 single task credits on the checkout page?

Written by Aleks
Updated over a week ago

Do I pay surcharge for credit card payments?

Written by Aleks
Updated over a week ago

Why was I asked about my payment?

Written by Aleks
Updated over a week ago

Do I get confirmation on every payment?

Written by Aleks
Updated over a week ago

Policies and guarantees

100% Money Back Guarantee

Find details about our refund policy for single task credits

Written by Mia
Updated over a week ago

14-day Satisfaction Guarantee

This guarantee only applies to subscription plans.

Written by Aleks
Updated over a week ago

14-day Money Back Guarantee?

This only applies to bundles FLEX credits money back returns.

Written by Aleks
Updated over a week ago

1-month Guarantee on completed tasks

I’ve been having issues with my site after you worked on my task. Will you fix it?

Written by Aleks
Updated over a week ago

Refunds

Refund Policy

Here's all you need to know about money back returns.

Written by Aleks
Updated over a week ago

When I can expect to see refunded balance on my account?

Written by Aleks
Updated over a week ago

Cancellations

How can I cancel my subscription?

Here are the steps needed to unsubscribe from the service.

Written by Aleks
Updated over a week ago

Can I pause my subscription?

Information about cancelling subscription plans

Written by Mia
Updated over a week ago

Invoices

How can I get the invoice receipt?

Written by Aleks
Updated over a week ago

Can I edit the invoice?

Written by Aleksandra
Updated over a week ago

Can you send an invoice through Shopify for ELITE plan?

Written by Aleks
Updated over a week ago

Troubleshooting the errors with payments

Error on Payment?

Written by Aleks
Updated over a week ago

Failed Payment

Written by Aleks
Updated over a week ago

No payment confirmation?

Written by Aleks
Updated over a week ago

I'm trying to use a discount code, but there's an error. Why?

Written by Aleks
Updated over a week ago

I already have an account, and I'm not able to make a purchase from your pricing page.

Written by Aleks
Updated over a week ago

I deactivated my account, but my subscription was renewed. Why?

Written by Aleks
Updated over a week ago

Specific situations and the most common questions

I’m within 14 days satisfaction guarantee, how can I request cancellation and refund of the plan?

Written by Aleks
Updated over a week ago

I opted for only one month of subscription, why was I charged again?

Written by Aleks
Updated over a week ago

I have purchased a single task credit and then decided to purchase a plan. Can you reduce the price of my plan for the price of a single task credit?

Written by Aleks
Updated over a week ago

Can I get a refund if I cancel my Elite Quarterly subscription after a month?

Written by Aleks
Updated over a week ago

Credit Card Chargebacks

Written by Aleks
Updated over a week ago