Pricing, Policy, Legal terms

How our service is priced, are you eligible for a refund and how to request one, is your payment safe, how to cancel the plan, etc.

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49 articles in this collection
Written by Aleks, Aleksandra, Mia and 1 other

Pricing

Pricing options overview

Everything you need to know about our offers.

Written by Mia
Updated over a week ago

TWEAK plan

Here you can find details about credits (single task credits and bundles)

Written by Mia
Updated over a week ago

PRO plan

Details about the PRO monthly plan

Written by Aleksandra
Updated over a week ago

PRO Dormant plan

How to keep the PRO task credits? How to pause the PRO plan?

Written by Mia
Updated over a week ago

ELITE plan

Here you can find details about the Monthly Elite and Annual Elite subscription plans

Written by Mia
Updated over a week ago

Urgent tasks

Options we offer for faster turnaround time

Written by Mia
Updated over a week ago

Custom Quotes (FLEX)

You have a longer job request or a group of smaller tweaks that you’d like to complete at once. This is the article for you.

Written by Mia
Updated over a week ago

Dedicated Developer Plan

Written by Mia
Updated over a week ago

QC basic monthly plan

If you need often checkups of your website and you don't have time to commit to it, you're on the right page :)

Written by Aleks
Updated over a week ago

How much task credits cost?

Task credit options we have in our offer.

Written by Aleks
Updated over a week ago

Do I need to pay $89 just to have my task reviewed?

Will I know the final price only after I paid $89?

Written by Mia
Updated over a week ago

Payments

Are your prices displayed in Canadian or American dollars?

Written by Aleks
Updated over a week ago

How to use a coupon code for the purchase

In this article you will find the steps on how to use a coupon code at our checkout page.

Written by Mia
Updated over a week ago

Coupon code is not working

Here is what you need to know if the coupon code is not changing the total amount.

Written by Mia
Updated over a week ago

What mode of payments can I use to purchase?

Written by Aleks
Updated over a week ago

Do I get confirmation on every payment?

Written by Aleks
Updated over a week ago

Do I pay surcharge for credit card payments?

Written by Aleks
Updated over a week ago

PayPal payment

Written by Aleks
Updated over a week ago

Is HeyCarson PCI compliant?

Written by Aleks
Updated over a week ago

Why was I asked about my payment?

Written by Aleks
Updated over a week ago

Cancellations

How can I cancel my subscription?

Here are the steps needed to unsubscribe from the service.

Written by Aleks
Updated over a week ago

Can I pause my subscription?

Information about cancelling subscription plans

Written by Mia
Updated over a week ago

Refunds

PRO and PLUS Plans Refund Policy

Money return on former dedicated developer plan and support packs

Written by Aleks
Updated over a week ago

Refund Policy

Here's all you need to know about money back returns.

Written by Aleks
Updated over a week ago

When I can expect to see refunded balance on my account?

Written by Aleks
Updated over a week ago

Policies and guarantees

Predefined Projects Refund Policy

Money return on projects purchased from Marketplace (task catalog)

Written by Aleks
Updated over a week ago

30-day money-back guarantee

Written by Aleks
Updated over a week ago

100% Money Back Guarantee

Find details about our refund policy for single task credits

Written by Mia
Updated over a week ago

14-day Satisfaction Guarantee

This guarantee only applies to subscription plans.

Written by Aleks
Updated over a week ago

14-day Money Back Guarantee

This only applies to bundled task credits money back returns.

Written by Aleks
Updated over a week ago

Custom Quote Refund Policy

Written by Aleks
Updated over a week ago

1-month Guarantee on completed tasks

I’ve been having issues with my site after you worked on my task. Will you fix it?

Written by Aleks
Updated over a week ago

Invoices

Can I edit the invoice?

Written by Aleksandra
Updated over a week ago

How can I get the invoice receipt?

Written by Aleks
Updated over a week ago

Can you send an invoice through Shopify for ELITE plan?

Written by Aleks
Updated over a week ago

Troubleshooting the errors with payments

Error on Payment?

Written by Aleks
Updated over a week ago

Failed Payment

Written by Aleks
Updated over a week ago

No payment confirmation?

Written by Aleks
Updated over a week ago

I'm trying to use a discount code, but there's an error. Why?

Written by Aleks
Updated over a week ago

I deactivated my account, but my subscription was renewed. Why?

Written by Aleks
Updated over a week ago

I already have an account, and I'm not able to make a purchase from your pricing page.

Written by Aleks
Updated over a week ago

Specific situations and the most common questions

I’m within 14 days satisfaction guarantee, how can I request cancellation and refund of the plan?

Written by Aleks
Updated over a week ago

I opted for only one month of subscription, why was I charged again?

Written by Aleks
Updated over a week ago

I have purchased a single task credit and then decided to purchase a plan. Can you reduce the price of my plan for the price of a single task credit?

Written by Aleks
Updated over a week ago

Can I purchase 2 single task credits on the checkout page?

Written by Aleks
Updated over a week ago

Does task credit expire?

Task credit expiration dates

Written by Aleks
Updated over a week ago

Can I get a refund if I cancel my Elite Quarterly subscription after a month?

Written by Aleks
Updated over a week ago

Transferring subscription

How to move a subscription to another store?

Written by Ana
Updated over a week ago

Credit Card Chargebacks

Written by Aleks
Updated over a week ago